Delivery policy

1. What you receive

• Online access to the WSI Analytics models in your plan, at models.websolsindia.com, for the plan term (1 month or 12 months).
• A GST tax invoice, by email to your billing address.
• A PDF copy of the Terms of Service and Order Form you accepted, by email.

No physical goods are sent, so there are no shipping charges or delivery addresses.

2. When access starts

• Usually within a minute of a successful payment. The Billing page shows "Payment received" and your plan's end date, and the models open.
• UPI payments that show as pending: the plan starts automatically as soon as your bank confirms, usually within minutes. We keep checking for up to 3 hours. You can close the page in the meantime.
• Sign-in: you and your colleagues sign in with your work email and a one-time code. No software needs to be installed.

If your plan has not started within 24 hours of a successful payment, contact us. We will activate it, or refund the payment in full as described in our Refunds and cancellation policy.

3. Where we deliver

The service is offered to organisations in India. Prices are in Indian rupees and exclude 18% GST, which is shown on the order and the invoice. The platform runs on servers in Mumbai, India.

4. Enterprise work

Configuration of the models on your own data is delivered on the schedule agreed in your signed Order Form.

5. Contact