Refunds and cancellation

In short

• Plans are paid in advance, one term at a time. Nothing renews or is charged automatically.
• You can stop at any time by not renewing. Access continues until the end of the term you paid for.
• Fees for a term that has started are not refunded, except in the cases below.
• Failed, duplicate or unactivated payments are refunded in full, to the original payment method, within 5 to 7 working days.

1. Cancellation

Monthly and Annual plans are one-off prepaid purchases. There is no automatic renewal or standing instruction on your card, UPI or bank account.

• To cancel: simply don't renew. Your plan ends on its end date, shown on the Billing page. Your projects stay available to view and export for 30 days after that.
• To close your account early: email us from the account owner's address. Your access ends when we close it. Closing early does not create a refund, except as described below.
• Your data: we delete your organisation's data within 90 days after the plan ends or the account is closed, as set out in the Terms (clause 8.6).

2. When we refund

1. Failed transaction: if money was deducted but the payment failed, your bank or the payment gateway (CCAvenue, Cashfree, PhonePe or Razorpay) reverses it automatically, usually within 5 to 7 working days. If it hasn't arrived after that, contact us with the transaction details and we will follow it up.
2. Duplicate payment: if you were charged twice for the same plan period, we refund the extra payment in full.
3. Plan not activated: if your payment succeeded but your plan was not activated within 24 hours and we cannot fix it, we refund the payment in full.
4. Our breach: if you end the agreement because we materially breached it and did not fix the breach within 30 days, we refund the fees for the unused part of the term (Terms clause 8.3).

Apart from these cases, fees for a term that has already started are not refundable (Terms clause 4.7), including when you stop using the service before the term ends.

3. How to request a refund

1. Email wsi.analytix@websolsindia.com with the subject "Refund request". Include your organisation name, the invoice number (for example WSI/26-27/0001) or the payment transaction ID, the date of payment and the amount.
2. We acknowledge your request within 2 working days and tell you whether it is approved.
3. Approved refunds are processed within 5 to 7 working days, to the same card, UPI account or bank account used for the payment. Your bank may take a few more days to show it.

Refunds include the GST charged. We issue a GST credit note against the original tax invoice.

4. Enterprise orders

For configuration work and plans set up under a signed Order Form, the payment, cancellation and refund terms in that Order Form apply.

5. Candidate Premium

• What it is: extra features for candidates: currently the visual resume, resumes tailored to a job, and a public portfolio page. ₹51 buys one month, including GST, with a tax invoice. It is a one-off payment and does not renew by itself. When Premium ends, your portfolio page is hidden (your settings are kept) until you renew.
• When it starts: as soon as the payment is confirmed. A new month is added after any time you have left.
• Refunds: because Premium starts at once and is used straight away, we do not refund a month once it has started, except where Premium did not work for you because of a fault on our side that we could not fix within 7 days; then we refund in full. A payment taken twice, or taken when Premium did not start, is refunded in full within 7 working days of you telling us.
• Earned by referrals: 5 friends who join through your link or code and complete their profile earn 1 month, up to 12 months a calendar year; the count starts afresh each January. Earned months are a free reward: they have no cash value, cannot be exchanged for money or transferred, and may end if we find referrals were not genuine (for example, accounts made only to collect rewards).
• To ask: write to wsi.analytix@websolsindia.com with your Candidate ID and the invoice number.

6. Contact

WebSols India, 106A, First Floor, Sector 21, Panchkula, Haryana 134112. GSTIN 06AEDPN0664E1ZT.